Privacy policy
This Privacy policy explains how Global Travel Organisation (GTO Members) uses and discloses personal Information about you when you visit our website or use our services. We are committed to protecting your privacy and complying with applicable data protection laws.
DATA CONTROLLER IDENTITY (WHO ARE WE?)
Registered name: InHouse World Ltd.
Company registration No: 9511392
Trading name / brand: Global Travel Organisation (GTO Members)
Registered address: 71 Shelton Street, London, WC2H 9JQ
Jurisdiction of registration: England
Data protection contact email: info@GTOmembers.com
Phone: +442078460889
For the purposes of the UK General Data Protection Regulation (UK GDPR), InHouse World Ltd, trading as Global Travel Organisation (GTO Members), acts as the data controller in respect of any personal data processed through our website, platforms, communications, and services.
As the data controller, we determine the purposes and means of processing your personal data in connection with our services, memberships, bookings, and related activities.
For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
INFORMATION WE COLLECT
We collect personal Information to make your experience as smooth and rewarding as possible. The Information we may collect includes, but is not limited to:
Identity and contact details, such as your full name, email address, telephone number.
Travel and booking information, including details required to complete travel reservations.
Identification documents, such as passport details (including passport number, nationality, date of birth, and expiry date) collected solely for the purpose of completing travel bookings and not used for biometric identification or automated decision-making.
Payment-related information, where applicable.
Communications, including messages, emails, and correspondence with our team.
We only collect personal information that is necessary for the provision of our services and in accordance with applicable data protection laws.
HOW WE COLLECT INFORMATION?
You directly provide GTO with the data we collect via our communication channels. We collect and process data when you:
Register for membership.
Place a request for any of our offers, products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser's cookies.
USE OF PERSONAL INFORMATION
We use your personal Information for the purposes you provided it, such as fulfilling bookings, answering inquiries, and improving our services. The lawful bases for processing personal data include contractual necessity, consent, and legitimate interests, as applicable to the relevant processing activity.
Additionally, we may use your data to
Notify you of important updates or changes to our services or terms.
Provide you with marketing communications, where you have consented to receive such Information.
If we intend to use your personal Information for purposes other than those for which it was originally collected, we will seek your explicit consent before proceeding.
You have the right to withdraw your consent at any time, and you can do this by contacting us via info@GTOmembers.com
DATA STORAGE AND RETENTION
Personal information is stored securely on our internal systems and platforms, with access restricted to authorised personnel only and protected by appropriate technical and organisational measures.
We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy including the duration of membership and applicable legal or accounting obligations. If we no longer require your Information, we will securely delete it.
Membership & account details — Membership management — Duration of active membership
Booking & travel data (including passport details) — Booking fulfilment — Duration of active membership
Communications & support records — Customer support — Until issue is resolved
Marketing contact details — Marketing communications — Until consent is withdrawn
Payment & transaction records — Accounting & legal compliance — Retained as required by applicable law
INTERNATIONAL DATA TRANSFERS
Where personal data is transferred outside the UK, appropriate safeguards are implemented in accordance with UK GDPR requirements.
MARKETING
GTO would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out later.
You have the right at any time to request that we stop contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us at info@GTOmembers.com.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
GTO would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access — You have the right to request copies of your personal data from GTO.
The right to rectification — You have the right to request that GTO correct any information you believe is inaccurate. You also have the right to request GTO to complete information you believe is incomplete.
The right to erasure — You have the right to request that GTO erase your personal data, under certain conditions.
The right to restrict processing — You have the right to request that GTO restrict the processing of your personal data, under certain conditions.
The right to object to processing — You have the right to object to GTO's processing of your personal data, under certain conditions.
The right to data portability — Where applicable, you have the right to request that GTO transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us here on: info@GTOmembers.com
WHAT ARE COOKIES?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
HOW DO WE USE COOKIES?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in.
Understanding how you use our website.
WHAT TYPE OF COOKIES DO WE USE?
There are a number of different types of cookies, however, our website uses
Functionality — GTO uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.
HOW TO MANAGE COOKIES?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
PRIVACY POLICIES OF OTHER WEBSITES
GTO website may contain links to other websites. Our privacy policy applies only to our website, and in certain cases, where a customer is required to complete a booking themselves, we may provide a direct booking link to a third-party service provider.
When you use a third-party link, any personal data you provide is collected and processed directly by that third party in accordance with their own privacy policies.
We do not control and are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing your personal information.
DISCLOSURE OF PERSONAL INFORMATION
As we use your personal Information to be able to book on your behalf, we will only disclose personal Information when necessary for the performance of our service.
Personal data may be shared with third-party travel service providers, including hotels and airlines, solely for the purpose of fulfilling bookings.
NO SALE OF PERSONAL INFORMATION
We do not sell, rent, or share your personal Information for monetary gain.
SECURITY OF PERSONAL INFORMATION
We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard your information from unauthorised access, loss, or disclosure. Personal data is stored securely, and access is restricted to authorised personnel only. Our website uses secure technologies, such as SSL encryption, to ensure the secure transmission of sensitive data.
AUTOMATED DECISION-MAKING
We do not carry out automated decision-making or profiling using your personal data.
CHANGES TO THIS PRIVACY POLICY
We constantly review and may update this privacy policy from time to time, and any changes will be posted on this page. Please check this privacy policy regularly to stay informed about how we are protecting your personal Information.
Our privacy policy's latest update is 05/02/2026.